A Suffolk care home is celebrating after scoring among the highest ratings in the UK for its performance.
Mills Meadow Care Home, in Fore Street, Framlingham, operated by Care UK, scored a performance rating of 966 out of 1,000.
It was an improvement on last year’s survey of 850, was just shy of the top score of 995, and was above the average rating of 871.
Elsewhere, Paddock House in Eye scored 947, also improving on the 2013 survey, which they were rated 838.
Susan Hill at Mills Meadow said: “It’s great that our residents value the care they receive at Mills Meadow.
“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.
“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.
FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY
Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7
Call 0800 043 2100 for more details