Referring to the new web service, she said good reviews on the site would need to be policed as much as bad reviews to prevent people from being misled.
“Everything has to be checked and double checked before its going to be a complete success I think.”
The project is funded by the Health Technology Challenge Wales Awards, a scheme which looks to technology to find solutions to health issues.
Tanya Strange, from the health board, said: “Residents and relatives will be able to leave feedback about the home and this will enable providers to respond quickly to that feedback.
FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY
Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7
Call 0800 043 2100 for more details