Tag Archives: NHS

Working Feedback presents ‘Tablets allow staff to give feedback on care homes.’

Nursing staff working for a major care provider can now give live feedback on their experiences of the service being provided in its homes and potentially raise concerns.

HC-One has launched an initiative to receive instant feedback about the quality of care and services being provided in its homes from residents, relatives and staff.

Using the tablets, residents, relatives, visitors and staff respond to a series of questions about their experience in the home, such as whether there was a positive atmosphere in the home and whether other colleagues were appropriately prepared for visitors.

It will also allow assessment of the level of staff support and engagement with residents and the home’s cleanliness, said the company.

Article here


FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

turning_your_feedback_into_resultsWorking Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

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Filed under feedback for care promotion, feedback for carehomes

Working Feedback presents ‘Dementiaville, episode 1, review: ‘putting the focus back on patients’

Moving film showed why Poppy Lodge indulges dementia patients’ fantasies, says Gerard O’Donovan.

So much of the current debate around dementia focuses on carers and the financial time bomb facing the NHS, that it can seem as if we lose sight of those actually suffering it.Last night’s opener followed the work of specialist carers at Poppy Lodge near Leamington Spa, one of a handful of residential care homes in the UK that use a treatment known as the “butterfly household model”.

When we hear so much about poor standards in the care of the old and vulnerable, the example set by Poppy Lodge should be seen as a shining light.

Article here.


FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

turning_your_feedback_into_results

Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

 

Leave a comment

Filed under feedback for care promotion, feedback for carehomes

Working Feedback presents ‘Top rating for care home that listens to its residents.’

The care home 16 Kings Road, which is run by Care Management Group, in Lee-on-the-Solent, has been rated ‘outstanding’ by care regulator the Care Quality Commission.

‘It is a testament to the six people that live here at 16 Kings Road and the brilliant work our staff have done in helping them live happy, independent, and fulfilled lives.’

‘The team at Kings Road pay careful attention to feedback from tenants and their families to ensure they always provide the highest standards of care.

Article here


FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

turning_your_feedback_into_resultsWorking Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

 

Leave a comment

Filed under feedback for carehomes

Working Feedback presents ‘Anley Hall re-opens.’

Anley Hall in Settle has been given a clean bill of health by the watchdog Care Quality Commission.

As a thank you to his staff, the owner Malcolm Haigh, held a celebratory party to thank them for their “dedication and hard work over the past four months.”

The CQC report reveals that Anley Hall had made major improvements and there was now “strong teamwork with a more stable staff team” and was giving caring service.

And people had given a positive feedback about the service and how it had improved over recent months.

Article here


FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

turning_your_feedback_into_resultsWorking Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

 

Leave a comment

Filed under feedback for carehomes