Working Feedback presents ‘Eye Music Trust provides therapeutic experiences for Care UK residents.’

Care UK has teamed up with Eye Music Trust, a performance charity, to bring therapeutic workshops to more care homes in Greater London.

The partnership arose after the charity ran successful week-long workshops at some of Care UK’s care homes including; Heavers Court, Woodland Hall and Whitefarm Lodge.

Feedback from Care UK colleagues has been extremely positive. Sheila Peterson, activities coordinator at Heavers Court in Croydon, said: “The participants seemed to really enjoy making music as a group, rather than just listening to it.”

Nirmala Juggapah, manager at Woodland Hall, added: “The workshops had a very visible and positive effect. Participants had real pleasure in their faces and the music brought them out of themselves. Overall, it created a wonderful atmosphere in the home.”

Article here

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FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

Working Feedback presents ‘Eye Music Trust provides therapeutic experiences for Care UK’

Care UK has teamed up with Eye Music Trust, a performance charity, to bring therapeutic workshops to more care homes in Greater London.

The partnership arose after the charity ran successful week-long workshops at some of Care UK’s care homes including; Heavers Court, Woodland Hall and Whitefarm Lodge.

Shane Cosgrove, manager of Whitefarm Lodge, said: “Residents really enjoyed the experience of controlling the music and lighting and those living with dementia responded well. The workshops are very interactive but designed for all levels of ability. Most importantly, they’re fun.”

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FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

Working Feedback presents – Homes show residents they care with online feedback system.

At the care homes business I lead, Four Seasons Health Care, we have been pioneering the use of technology to collect feedback that enables us to understand our residents’ day-to-day care experience.

I am encouraged that we have been recording satisfaction ratings averaging around 94% and we will work to push this higher, helped by the feedback.

We are equipping all 350 of our homes with iPads that are programmed with a satisfaction questionnaire and with space for additional comments. They are easy to use and giving feedback takes just a couple of minutes. The iPads are linked to bespoke software systems, which means at any time residents, their families, our staff and visiting professionals can tell us what they think about any aspect of our care and services. Their comments are transmitted in real time to the home manager and regional manager, who can immediately deal with any care issues or consider suggestions for improvements.

Article here

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FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

Working Feedback presents ‘New ‘Trip Advisor-style’ improving care home in Wales.’

New Trip Advisor style guide is being launched to help drive up standards in care homes

A new Trip Advisor-style guide is being launched to help drive up standards in care homes in Wales.

The Think About Me: Good Care Guide aims to make it easy for care home residents and their families to research the quality of homes and review them online.

It will initially be piloted across Gwent and could be rolled out across Wales should it prove a success.

The scheme, in association with the Aneurin Bevan University Health Board and the South East Wales Academic Health Science Partnership, has already seen 78 local nursing and residential homes sign up.

Article found here.

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FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY

Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details

 

Working Feedback presents ‘Mills Meadow Care Home in Framlingham among top scorers in UK performance poll.’

A Suffolk care home is celebrating after scoring among the highest ratings in the UK for its performance.

Mills Meadow Care Home, in Fore Street, Framlingham, operated by Care UK, scored a performance rating of 966 out of 1,000.

It was an improvement on last year’s survey of 850, was just shy of the top score of 995, and was above the average rating of 871.

Elsewhere, Paddock House in Eye scored 947, also improving on the 2013 survey, which they were rated 838.

 More than 21,000 residents from 1,034 care homes nationwide responded to the survey, commissioned by Your Care Rating.

Susan Hill at Mills Meadow said: “It’s great that our residents value the care they receive at Mills Meadow.

“Most of our scores across the four themes are really positive, which shows that life for our residents is happy and fulfilling.

“While we’re really pleased with our scores, we obviously want to get even better and the survey helps us do that by giving us direct resident feedback.

Mills Meadow Care Home Website.

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FEEDBACK METHODS THAT ENGAGE WITH CUSTOMERS REGULARLY
Working Feedback makes getting feedback from your customers straightforward either online or by post. If you communicate by email, we’ve developed an email feedback request service for Care Homes that you’re in control of 24/7

Call 0800 043 2100 for more details